Shipping Information
We ship Monday through Friday via UPS and/or FedEx to all 48 contiguous states, including Alaska and Hawaii.  For same day shipping, orders must be placed BEFORE 3:00 PM Eastern Standard Time (EST).  Any later orders requesting for next day delivery must be called in for availability.  Orders placed AFTER 3:00 PM EST will be processed and shipped out the following business day or according to the requested delivery date.  With the volume of shipments that we handle, we need the time to properly select and package your Stone Crabs. 

Our Packaging and shipping Fee is based on your zip code and parcel weight.   Everything shipped will arrive to your doorstep via Next-Day-Air delivery starting at $38.99 (This includes the insulated cooler and gel packs).   Should you request a Saturday Delivery, an additional $15.00 is added.  The adjusted price for shipping will be listed upon check-out depending on the quantity of products.  To make the most out of your purchase, the more you order, the less your unit product cost will be.  We encourage you to compare the final cost of your order with others on the internet.  You'll find our products to be very competitive.

 Once we ship a package, we will send you a tracking number that is linked to FEDEX or UPS.   You can track your package to know where it is exactly in transit the following day.  We monitor every package to ensure it arrives to its intended destination and we will contact you immediately should there be any issues.

Acts of God/ Weather Delays
Adverse weather can be unexpected and can result in the delivery delay and spoilage of an order.  If there is any potential adverse weather at your shipping address, it is you, the customer's responsibility to notify CaptainDonsSeafood.com immediately within 24 hours before the ship date to discuss a potential rescheduling of your product delivery to a later date.

Please note, neither CaptainDonsSeafood.com nor our carriers, Federal Express or UPS, will be held responsible for delivery delay, spoilage, UPS discarding spoilage product resulting in "Acts of God".  This is stated in their shipping policies, and therefore, is also our policy.1

 1 UPS shipping policy: http://www.ups.com/content/us/en/resources/ship/terms/service.html
   FedEx shipping policy http://www.fedex.com/us/service-guide/terms/express-ground/index.html

Shipping Restrictions
We are unable to ship to APO/FPO, P.O. Box's, rural routes, and destinations outside the U.S.A.  If you are unsure if your address can be shipped, please contact us prior to placing your order or obtain an alternate address that is a physical business or residential location.  

 Shipping routes, time of delivery, and cancellation of what was once deliverable locations may change on a daily basis depending on our carriers’ policies, especially for Saturday deliveries.  We are not notified of these changes immediately and thus do not know until we prepare the package for shipment. 

 We apologize for any inconvenience that this may inflict and we will contact you immediately should this affect your order.

Address Corrections
Please ensure that you've entered the correct and complete address of the intended delivery location.  Incorrect inputs of addresses can cause delays and additional fees to correct/reroute.   We will not be held responsible for the spoilage of foods, reimbursement of shipping charges, and address correction fees should this occur.  Please keep in mind incorrect addresses can take an additional day(s) to be re-routed and re-delivered.


Authorized Release

We ship all parcels with Authorized Release, meaning if no one is home, the parcel may be left by the carrier at the door, and only if the carrier feels it is safe to do so.  That means NO SIGNATURE is REQUIRED.  Occasionally, carriers leave packages behind bushes or at conspicuous locations to avoid theft.  If the delivery address is a business address,1 commercial location, or apartment complex, the delivery driver will not leave the package without signature.  We recommend that you make arrangements to have someone available for the delivery.  Packages that are not left at the door will be returned to the station for re-delivery the following business day or will be available for pick up at the local carrier’s station.  Please be aware that we do not guarantee products after the first attempt of delivery.

 CaptainDonsSeafood.com will not be responsible for any delivery delay and/or product spoilage due to the recipient being absent or unaware at the first delivery attempt. 

 We only guarantee the freshness of our products to the point of when the carrier drops off the package; NOT 1 hour or 10 hours later when you get the chance to open the package.  Please open you package immediately and inspect!

 1 Many deliveries to business addresses are very early in the morning.  When we see this, we will request afternoon delivery since some businesses may not be open when the courier comes by.  Please inform us otherwise.

 Returns & Credits

At Captaindonsseafood.com, we strive for customer satisfaction by upholding to our promise of providing the freshest Stone Crabs and seafood.  We will gladly issue you a credit or refund on the portion of product that was not delivered in good order.   ALL claims must be made within the 2 hours of receiving our parcel, NOT days or weeks later.  We reserve the right to inspect and request the return of the package intact for a refund.   Refuse to return, or disposal of our seafood parcel without our consent, or consuming the product then calling us will waiver your rights for a refund of any kind!  These are the terms you accept when you place an order with us.  

 Cancellation

Any order canceled within the 48 hours before the scheduled delivery date will incur a 5% cancellation fee.  This fee covers the sale and refund transaction fees from the merchant processor.  Orders canceled within the 24 hours of the scheduled delivery date WILL NOT be refunded.  To avoid the 5% cancellation fee, the order can be put on hold until further notified.

 Due to the perishability nature of our products, CaptainDonsSeafood.com DO NOT accept any return.  No credit or refund will be issued for refused delivery.  In addition, customer will be charged a full shipping fee on the return packaged without our approval.

 ABSOLUTELY NO EXCEPTIONS!

Over-the-Phone vs. Online Ordering

We do not charge more or less to place orders over the phone as compared to placing orders online.  If you have any slight concerns, we encourage you to call us and ask.  We will gladly answer all your questions.

 Regardless phone or online ordering, an order confirmation will be sent to your provided email address.  It is the CUSTOMER'S sole responsibility to review the order confirmation and notify CaptainDonsSeafood.com of any changes via either email or phone least 24 hours before the shipping date.  All changes /corrections are not finalized until you receive the revised confirmation.  Any correction or modification to your order on the day of the shipment is not always guaranteed.

 By placing orders over the phone or online, customers automatically agree to all of our Shipping Terms and Policies.  These information are available on our website as well as over the phone.

Privacy Policy & Fraud Prevention
We respect our customers and understand that you are concerned about privacy and the use of your personal information. Your information protection is very important to us and we consider the information you choose to share with us personal and confidential.  When you place orders, all sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.

Please beware that unauthorized credit card use for the purchase of products from CaptainDonsSeafood.com.com will be prosecuted.  When an order is placed at CaptainDonsSeafood.com, all information provided relating to the billing and shipping are ultimately checked for accuracy and validity, and followed up with a phone call from our staff.  If we are unable to reach you or clarify the issue, we will put your order on HOLD!

 If you are shipping to an address other than your billing address, we suggest that you to contact your credit card company to add that shipping address to your account prior to placing the order.  This way there will be no dispute regarding your desire to send a package to an alternate address.  If you prefer to speak to someone live, you may call us at 1.866.931.8237 to place your order.